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Help / FAQ

Frequently Asked Questions.

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What are your showroom/office hours?

L.A. Party Rents is open weekdays from 8 AM to 3:30 PM. Someone is always on call 24 hours a day, 7 days a week if you need to reach us after hours.

Do I need to make an appointment to visit your showroom?

No, you do not. However, if you require the assistance of a sales consultant, it is advisable to schedule an appointment with them beforehand.

Will someone be able to come out to survey my event site and advise me regarding my options?

At no charge, one of our event coordinators will meet with you at the event's location to measure for tenting and resolve any other concerns you may have

How far in advance should I place an order?

The sooner you reserve your equipment, the better. This is especially true for large events or holiday orders. Even if your exact guest count has not been determined, it is best to place your order and then make adjustments as needed.

What information should I have ready when I call to place an order?

You will be asked for your name, address, and phone number. If you require delivery to a location other than your home or business, we will need that info, too. Please also let us know if you plan to pay our driver on delivery with cash or check or if you would like to pre-pay by credit card.

Do you match other company's prices?

We are committed to providing a competitive price for our services. Please speak with one of our sales consultants if you have quotes from other rental agencies.

Is tax charged on my order?

There is no tax on rentals, delivery, labor, or permits. Tax is applied only to disposable items such as sterno, paper or plastic goods, etc.

Do you require a deposit?

A deposit may be asked to confirm your reservation of large orders or certain high-demand equipment.

How many days can I keep the equipment?

You may keep the equipment 3-4 days. Additional charges will apply if you need an extended rental.

Will you take care of any permits that I may need for my event?

If required, an L.A. Party Rents consultant will obtain any needed permits for you. There is an additional charge for this service.

What is the cut-off time for making additions or changes to my order?

You should have your order finalized by noon on the business day prior to your delivery date. Our office is open until 3:30 PM on weekdays in the event you need to make late changes. Our night service can put you through to either our warehouse manager or emergency on-call person if you call after hours. Changes/additions to orders made on the same day as your delivery may result in a 2nd delivery charge.